Refund policy

Return & Refund Policy

Last Updated: July 29, 2026

At Chosen To Rise, we are committed to delivering premium-quality products. Every item is carefully inspected before it is shipped to ensure it meets our quality standards.

Please read our Return & Refund Policy before placing your order.

Returns

We accept returns only for items that meet all of the following conditions:

  • The return request is made within 14 days of delivery.
  • The item is unused, unworn, unwashed, and unaltered.
  • All original tags remain attached.
  • The item is returned in its original packaging.
  • The item is free of stains, odors, pet hair, deodorant marks, or any signs of wear.

Items that do not meet these requirements will not be accepted.

Non-Returnable Items

For hygiene, quality control, and the protection of all customers, we do not accept returns for:

  • Worn or used items
  • Washed garments
  • Damaged or altered products
  • Items without original tags
  • Items returned outside the return period
  • Gift cards
  • Final sale or clearance items

Exchanges

We currently do not offer direct exchanges.

If your return qualifies under this policy, you may return the eligible item for a refund (if approved) and place a new order for the desired size or product, subject to availability.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

If the issue is confirmed to be our responsibility, we will provide a replacement or issue a full refund at no additional cost to you.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund.

Original shipping charges are non-refundable unless the return is the result of our error.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A damaged item
  • A defective product
  • An incorrect item shipped by Chosen To Rise

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Right to Refuse Returns

Chosen To Rise reserves the right to refuse any return that does not comply with this policy or shows signs of use, wear, washing, damage, or alteration.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Culture Multi-Services LLC

Brand: Chosen To Rise

Email: info@chosentorise.com

Website: Www.ChosenToRise.com